This Statement of Privacy applies to Florida Best AC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Florida Best AC include https://floridabestac.com

Collection of Personal Information
In order to better provide you with products and services offered, Florida Best AC may collect personally identifiable information, such as your:

First and Last Name
E-mail Address
Phone Number
Florida Best AC may also collect anonymous demographic information, which is not unique to you, such as your:

Age
Gender
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information
Florida Best AC collects and uses your personal information to operate and deliver the services you have requested.

Florida Best AC may also use your personally identifiable information to inform you of other products or services available from Florida Best AC and its affiliates.

Sharing Information with Third Parties
Florida Best AC does not sell, rent or lease its customer lists to third parties.

Florida Best AC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Florida Best AC , and they are required to maintain the confidentiality of your information.

Florida Best AC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Florida Best AC or the site; (b) protect and defend the rights or property of Florida Best AC HVAC; and/or (c) act under exigent circumstances to protect the personal safety of users of Florida Best AC , or the public.

Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen
Florida Best AC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this application.

 

SMS Communications & Opt-In Policy

 

By providing your phone number through our website forms, appointment scheduling tools, chat features, or other contact methods, you consent to receive SMS (text) messages from our company. These messages may include appointment confirmations, reminders, service updates, account notifications, promotional offers, and other business-related communications.

 

Consent & Opt-In

SMS consent is obtained through voluntary submission of your phone number on our website or other direct communication channels. By submitting your phone number, you expressly agree to receive text messages from us at the number provided. Consent is not a condition of purchase.

Message Frequency

Message frequency may vary depending on your interaction with our services.

 

Message & Data Rates

Standard message and data rates may apply according to your mobile carrier’s terms and plan.

Opt-Out Instructions

You may opt out of receiving SMS communications at any time by replying STOP to any text message you receive from us. After you send the STOP request, you will receive one final confirmation message and will no longer receive SMS messages from us unless you opt back in.

 

Help Instructions

 

For assistance, reply HELP to any message or contact us directly through our website.

 

Data Privacy

 

We respect your privacy. Your phone number and SMS consent will not be shared, sold, or rented to third parties or affiliates for marketing purposes. Information collected through SMS communications will be handled in accordance with this Privacy Policy.

 

Cookies & Tracking Technologies 

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. Cookies are small text files stored on your device when you visit a website.

How We Use Cookies

• We may use cookies to: 
• Remember user preferences and settings
• Improve website performance and functionality
• Analyze traffic and user behavior
• Deliver relevant content and marketing
• Support security and fraud prevention

We may also use third-party services such as analytics providers or advertising platforms that place cookies on our behalf to collect non-personally identifiable information.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may impact website functionality and your overall experience.

Transaction Practices & Payment Information

When you make a purchase, book a service, or complete a transaction through our website, we collect necessary information to process your request, including billing details, contact information, and payment data.

Payment Processing

All payment transactions are processed through secure, encrypted payment gateways. We do not store full credit card numbers on our servers. Payment information is handled in compliance with applicable security standards.

Order Confirmation & Communication

After completing a transaction, you may receive confirmation emails, receipts, or related service communications. Fraud Prevention We reserve the right to verify transactions and may cancel or refuse any order suspected of fraudulent or unauthorized activity.

Refunds & Cancellations

Refund and cancellation policies are governed by our Terms & Conditions or service agreements, which may vary depending on the service or product purchased.

Data Security & Information Handling

We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures

Our security practices may include:

Secure Socket Layer (SSL) encryption for data transmission

Encrypted storage of sensitive information where applicable

Restricted access to personal data to authorized personnel only

Secure third-party service providers and payment processors

Routine monitoring and system updates to maintain security standards

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Access & Internal Handling

Access to personal information is limited to employees, contractors, and service providers who need the information to perform business functions. All authorized personnel are required to maintain the confidentiality of your information.

Mobile Information Sharing

We respect your privacy and are committed to protecting your mobile information.

No Sale or Unauthorized Sharing

Mobile information, including phone numbers and SMS consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Limited Use of Mobile Information

Your mobile information will only be used for the specific purposes for which you have provided consent, such as:

Appointment confirmations and reminders

Service updates and notifications

Account-related communications

Customer support responses

Promotional messages (only if you have opted in)

Service Providers

We may share mobile information with trusted service providers (such as SMS delivery platforms) solely for the purpose of delivering communications on our behalf. These providers are contractually obligated to protect your information and are prohibited from using it for their own marketing purposes.

Opt-Out Rights

You may opt out of receiving SMS communications at any time by replying STOP to any message you receive from us.

 

E-mail Communications
From time to time, Florida Best AC may contact you via email or SMS for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Florida Best AC or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Florida Best AC , you may opt out of such communications by clicking on the UNSUBSCRIBE button.

External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement
Florida Best AC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
Florida Best AC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Florida Best AC has not adhered to this Statement, please contact Florida Best AC at:

Email Address: info@floridabestac.com